Director, Sales - Cruise
September 11
🏢 In-office - Toronto
Description
• The Director, Sales is responsible for leading, managing, and motivating their team of Cruise Experts. • Work closely with the Vice-Presidents and Sr. Sales Directors to deliver desired results. • Achieve KPI’s for assigned team in Sales, Close Rate, and Margin Management. • Ensure consistent implementation of sales processes for optimum performance. • Manage the team’s ability to provide the highest level of service throughout the customer life cycle. • Train new cruise experts on cruise components and individual cruise line portals. • Develop the Sales Team by training, motivating, coaching, and managing performance. • Facilitate 1:1’s, goal setting and year-end performance discussions with direct reports. • Monitor staffing levels and participate in recruitment of new hires.
Requirements
• Minimum five years of progressive work experience in the travel industry – cruise knowledge a plus. • Leadership experience including people management, developing team, and directing proven business success. • Results & numbers oriented; thrives working in a technology and KPI driven organization. • Excellent communication skills with proven ability to influence customers and team. • Takes ownership, initiative and is self-directed. • Customer service focus with strong understanding of luxury travel market. • Entrepreneurial; highly functional in a fast paced, constantly changing workplace. • Proven ability of working collaboratively managing and exceeding expectations with multiple stake holders. • Ability to build trust and work through conflict both upwards and downward. • Strong organization and time management skills. • Ability to problem solve and perform in a time pressure environment. • Microsoft 365 – Excel Intermediate, Word and PowerPoint.
Benefits
• Employment accommodation for disabilities in the hiring process.
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