Director, Expansion Sales

September 6

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• The Director, Expansion Sales will report directly to our VP, Sales and lead our team of Account Managers. • The role will be integral to partnering closely with key stakeholders, help define our post-sales strategy, be the liaison between strategy & execution and build the supporting functional roadmap. • This pivotal position will also define & drive processes that encourage collaboration, accountability, and deliver initiatives that are measured towards defined outcomes. • A key partner in defining and driving the post-sales strategy, ensuring it’s aligned with the organization’s strategic plan. • Own the Expansion Sales roadmap. • Build and enable the processes & capabilities to execute on the cross-functional roadmap and define capacity planning; fully supported by leadership. • Closely partner with stakeholders such as Revenue Operations, Marketing, Strategy, Customer Success and Sales Enablement to deliver against top initiatives. • Coach and mentor leaders within the Expansion Sales department by being objective and driving alignment through constructive conversations. • Monitor business performance and help adjust the course if necessary (capacity planning and evaluation to help inform hiring plans). • Deliver results against company & team targets.

Requirements

• Proven experience in a senior/leadership-level customer success or sales role. • Ability to think strategically and build roadmaps that align execution to strategy. • Strong knowledge of implementing customer success & account management strategies and how to build processes around them. • Coaching and motivating leaders & individual contributors to deliver high performance. • Experience defining and building processes across a scaling organization. • Ability to build strong working relationships across the team. • Being extremely analytical. This role requires the ability to leverage and action insights from our dashboards and tech stack (Ie: Salesforce, VOIP, Tableau, etc) to make data driven decisions. • Ability to influence and motivate a large audience. • Highly adaptable (fast-paced environment). • Great problem-solving and organizational skills.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, • A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.