Genetec
Protect the everyday
IP security and public safety solutions provider • IP Video Surveillance • IP Access Control • License Plate Recognition
1001 - 5000
Spécialiste-conseil technique / Product Support Specialist
2 days ago
🔄 Hybrid – Montreal
Genetec
Protect the everyday
IP security and public safety solutions provider • IP Video Surveillance • IP Access Control • License Plate Recognition
1001 - 5000
Description
• Handle incoming calls, online tickets, and chats. • Understand, analyze, and troubleshoot customer technical issues varying in complexity • Build and use virtual environments to train, test, and replicate customer environments and reproduce issues • Properly document all customer issues and interactions in our CRM • Ensure that all reported incidents are resolved in accordance with Genetec's SLA • Collaborate with team members and Software Delivery Specialists • Escalate unresolved issues when needed
Requirements
• Fluent in French and English, both verbal and written • Have sound judgement and capability of making decisions under pressure • Technical degree (DEC), certification in IT/Electronics, or equivalent business experience • Excellent analytical and troubleshooting skills • Ability to work in fast paced environments with professionalism and confidence • Willingness to work on shift rotation until 8:00pm and holidays (as required)
Benefits
• Attractive compensation package • Training Tuition Reimbursement Program • Subsidized meals in our amazing Bistro (Les Cordons Bleus) • Work-life balance with a flexible working schedule • Free, unlimited coffee • Private, free parking for all employees • Onsite fitness facility with personal trainer
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