Bilingual Dealer Support Representative/Représentant bilingue de l'assistance aux concessionnaires

August 1

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Choice digital partner for dealership operations.

Canadian Automotive Expertise • Leading Dealership Advertising Partner • Robust Audience of Used & New Car Shoppers • Unrivaled Audience Data & Industry Insights • Digital Retailing Services

501 - 1000

Description

• Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products • Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party • Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products • Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products • Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed

Requirements

• +2 years of experience in a customer service environment. • College diploma or BA in relevant field, or an equivalent combination of experience and training • Exceptional communication skills (oral and written) • Finance and/or automotive experience is an asset. • Ability to prioritize workload according to demands, and demonstrated ability to multi-task • Demonstrated ability to problem-solve with critical and analytical thinking • Excellent decision making, follow-up, and organizational skills • Technical experience supporting a web-based or client-based application a definite asset • Proficiency in a windows environment. • Competent in the use of MS Word, Excel, and Outlook • Language: English and French required • Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.