Customer Support Representative - HealthTech

August 13

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Description

• Respond to customer inquiries via phone and email in a timely and professional manner. • Troubleshoot and resolve customer issues related to their workforce management software, escalating more complex issues to higher-level support or technical teams as needed. • Guide customers through product features and functionalities, providing training and support to ensure they can effectively use the platform. • Document customer interactions and issues in their support ticketing system, ensuring accurate and detailed records. • Collaborate with internal teams (Product Development, Sales/Account Management, etc.) to address customer concerns and provide feedback for continuous improvement. • Identify and report potential software bugs or usability issues, working with the product team to implement fixes or enhancements. • Contribute to the development and maintenance of support documentation, FAQs, and knowledge base articles. • Participate in team meetings, training sessions, and ongoing learning opportunities to enhance your skills and knowledge.

Requirements

• High school diploma or equivalent; Bachelor's degree preferred. • 1+ years of experience in a customer support role, preferably in a software or technology environment. • Strong technical aptitude with the ability to quickly learn and understand complex software applications. • Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely. • Problem-solving mindset with a proactive approach to resolving customer issues. • Detail-oriented and organized, with the ability to manage multiple tasks and priorities. • Experience with support ticketing systems and customer relationship management (CRM) software. • Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule

Benefits

• Benefits