Sales Support Specialist

August 24

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Paramount Commerce

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Simplified bank account-based payments for igaming and sports betting

FinTech • Payments • Online Banking Payments • Verification • Risk Management

51 - 200

Description

• Support the Account Management team by handling sales leads from qualification through to conversion. • Attend and coordinate sales meetings, including scheduling, note-taking, and follow-up on action items. • Be responsible for any follow-ups and support tasks resulting from sales meetings. • Serve as the main point of contact for both existing and prospective merchants, nurturing relationships to enhance client satisfaction. • Evaluate and pursue new business leads aiding in new business development for the company. • Proactively manage merchant relationships and merchant satisfaction by handling service requests and reported issues from merchants. • Complete monthly tasks including assessing, reviewing and communicating changes observed in merchant data metrics, volumes and fees with the Account Management team. • Collaborate with cross-functional teams such as Product, Marketing, Finance, Legal, and Compliance to streamline processes. • Assist with underwriting and onboarding activities for new merchants. • Maintain and update sales materials, contact information, and CRM records. • Gain a deep understanding of Paramount Commerce’s product offerings to provide effective support to merchants.

Requirements

• Minimum of 2 years of relevant experience within e-commerce, online payments, B2B sales, or the online gaming industry. • A post secondary degree. • Strong planning, analytical, and problem-solving skills. • Detail-oriented with excellent time management and organizational abilities. • Ability to adapt quickly to change and work independently with minimal direction. • A team player with a collaborative approach. • Excellent listening, negotiation, communication and presentation skills. • Proficiency in Excel and experience using and maintaining CRM systems.