Zen Educate
We have smart tech to connect schools with teachers. Schools have saved £6M so far 👩🏻🏫
Education Staffing and EdTech
51 - 200
Senior Customer Support Representative - Vancouver
5 days ago
🔄 Hybrid – Vancouver
Zen Educate
We have smart tech to connect schools with teachers. Schools have saved £6M so far 👩🏻🏫
Education Staffing and EdTech
51 - 200
Description
• Provide high-quality support to schools and educators • Respond to inquiries from schools and educators promptly via email and phone • Manage and maintain the support inbox • Monitor the Slack channel and escalate issues • Identify trends in queries and recommend process improvements • Collaborate with the US team to resolve issues • Document and escalate key issues
Requirements
• Passion for positive social impact and the education sector • Experience in customer service or customer success is helpful but not essential • Strong written and verbal communication skills • Detail-oriented with a proactive approach to resolving concerns • Ability to manage multiple workflows and prioritize tasks effectively • Proficiency in Google Suite preferred • Previous experience with customer service software (e.g Zendesk, Intercom, Hubspot) helpful but not essential
Benefits
• Competitive salary • Ownership in the company • 15+ days PTO & 10 federal holidays • Health Insurance (Dental and Vision) • Fun-loving, tight-knit team solving a problem that makes a difference
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