Jobber
Award-winning job tracking and customer management software for home service businesses.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
501 - 1000
Customer Support Representative
September 7
🔄 Hybrid – Edmonton
Jobber
Award-winning job tracking and customer management software for home service businesses.
Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM
501 - 1000
Description
• Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email. • Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow. • Maintain high channel productivity across our different mediums. • Be a liaison for customer feedback to product and technical teams. • Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation. • Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers.
Requirements
• Be the ultimate people person! • Be agile and adaptable to solve problems quickly. • Be empathetic to our customers' journeys. • Be clear and effective in interactions with our customers over the phone. • Craft professional and empathetic responses to customer inquiries via email and chat. • Be curious. • Be incredibly reliable for our customers and the rest of the success team. • Be resilient in the face of adversity. • Be confident with technology.
Benefits
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind. • Retirement savings plan matching. • Stock options. • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • Work with a group of people who are humble, supportive, and give a sh*t about our customers.
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