Product Support Specialist

September 7

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Jobber

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Award-winning job tracking and customer management software for home service businesses.

Cloud Based Business Management Software • Field Service Business Management • Mobile Solutions • SaaS • CRM

501 - 1000

Description

• Product Support Specialists are the foundation to Jobber’s success. • Work with users to provide award-winning customer service. • Assist users through live chat, phone, or email. • Troubleshoot customer issues and help with features and workflows. • Participate in on-boarding new users and companies. • Build a knowledge base of FAQs and document customer feedback.

Requirements

• Be the ultimate people person! • Be agile and adaptable to solve problems quickly. • Be empathetic to our customers' journeys. • Be clear and effective in interactions with our customers over the phone. • Be able to craft professional and empathetic responses to customer inquiries via email and chat. • Be curious. • Be incredibly reliable for our customers and the rest of the success team. • Be resilient in the face of adversity. • Be confident with technology.

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, • retirement savings plan matching, • stock options. • A dedicated Talent Development function, including Development Coaches, • Support for all your breaks: from vacation to rest and recharge, • your birthday off to celebrate, • health days to support your physical and mental health, • parental leave top-ups to support your growing family. • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. • To work with a group of people who are humble, supportive, and give a sh*t about our customers.