Customer Success Manager, SMB

August 23

Apply Now

Receive Emails with Similar Jobs

Yotpo

WebsiteLinkedInAll Job Openings

Turn one-time shoppers into customers for life.

eCommerce • Content Marketing • User generated content • Product Reviews • Omnichannel Marketing

501 - 1000

💰 $30M Corporate Round on 2021-09

Description

• Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions • Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships • Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells • Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points • Be the voice of your customers by advocating internally for solutions to boost long-term customer value • Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients

Requirements

• Experience in a CSM or Account Management role - preferably in a SaaS environment • General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices • ‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells • Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems • Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment • Must have a valid Canadian work authorization to apply

Benefits

• Company sponsored RRSP matching • 100% coverage of additional benefits programme • Equity in options • Individualized career development, rewards and recognition • Wellness and philanthropic programming and events • Once we open an office space locally, we expect to work in a hybrid capacity 3 days per week