Implementation Specialist (Golf)

August 22

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

• Responsible for overseeing the customer’s hospitality onboarding process from start to finish • Conduct remote onboarding sessions with customers in either one-to-one or one-to-many meetings • Help with account configurations of various types • Evaluate customer comprehension and adjust teaching methods • Build and maintain relationships with customers

Requirements

• Knowledge of the Golf Industry or avid player • Experience in customer-facing activities (ideally in a B2B environment) • Experience in Restaurant/Hospitality • Experience in training, teaching, onboarding or facilitating orientation sessions • Ability to quickly learn, understand and teach tech concepts • Strong problem-solving skills that will ensure these customers use their POS to its full capacity. • Excellent communication skills in English & French - spoken and written

Benefits

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office) • Genuine career opportunities in a company that’s creating new jobs every day • Work in a team big enough for growth but lean enough to make a real impact. • Lightspeed RSU program (we are all owners) • Unlimited paid time off policy • Flexible working policy • Health insurance • Health and wellness benefits • Possibility for transit fees to be covered • Paid leave assistance for new parents • Linkedin learning • Volunteer day