We're empowering employees anywhere to make better financial decisions. Need Help? -> Email us at support@brex.
August 9
🏢 In-office - Vancouver
We're empowering employees anywhere to make better financial decisions. Need Help? -> Email us at support@brex.
• As a Scaled Customer Success Manager II, you will leverage technology and processes to support our customers at scale • You will ensure their experience with Brex is seamless - this includes developing strategies to grow and retain their business, responding to their requests and proactively reaching out as needed to ensure they are getting all of their needs met with Brex. • As an early hire in this role, you’ll be innovative and agile in your approach - helping us build a world-class scaled Customer Success program • You’ll work with a combination of low-touch and high-touch customers, leveraging data, technology, and repeatable playbooks to drive business value for our customers. • In short, you’ll think about Customer Success in a programmatic way.
• At least 3 years experience in customer-facing or marketing roles • Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle • Experience working at a SaaS or Fintech organization • You are passionate about working with customers to ensure they achieve their goals • You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner • You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other roles • You’re comfortable presenting new ideas and challenging the status quo • Bachelor's or undergraduate degree
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