Customer Success Manager II

August 8

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Brex

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501 - 1000

💰 Series D on 2022-05

Description

• As a Customer Success Manager II, you will leverage technology and processes to support our customers at scale. • You will ensure their experience with Brex is seamless, including developing strategies to grow and retain their business, responding to their requests, and proactively reaching out as needed to ensure they are getting all of their needs met with Brex. • This role will support a book of customers to ensure they are able to achieve their business goals with Brex. • You’ll work closely with our cross-functional teams at Brex (Client Sales, Operations, Product, and Implementation) to ensure your customer’s experience is seamless.

Requirements

• At least 3 years experience in customer-facing roles • 1+ years of experience as a Customer Success Manager or Account Manager • Experience and comfort with interacting with a high volume of customers at different stages of the customer lifecycle • Experience working at a SaaS or Fintech organization • You are passionate about working with customers to ensure they achieve their goals • You’re a creative self-starter who understands customers, their use cases, and how to be a trusted partner • You see yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties at Brex or in other roles • You’re comfortable presenting new ideas and challenging the status quo • Bachelor’s or undergraduate degree