Product Manager (Customer Portal)
August 23
🔄 Hybrid – Ottawa
Description
• Oversee development, launch and on-going improvements of Self-Service Customer Portal • Perform competitive analysis and conduct ongoing market research on customer portals • Conduct market research to identify patterns and trends that inform product strategies, research customers to gather data and analyze customer behaviour • Document business requirements and associated test plans • Collaborate with cross-functional teams (IT, engineering, sales, marketing, support) to execute the product roadmap • Assist in vendor evaluation and selection, once selected work with vendor through the portal development process • Work with internal teams and vendor to ensure the customer self-service portal is intuitive, useful and provides a meaningful user experience • Ensure alignment of Portal development with customer APIs • Identify opportunities for portal product improvements and make recommendations based on research findings • Coordinate development of portal documentation for customers including user guides, FAQs, etc. • Support other products and commercial proposals • Validate market trends and customer feedback to define product requirements service packages for different customer segments • Support product go-to-market initiatives through creation of sales materials and marketing communications materials (whitepapers, training material, presentations, etc.)
Requirements
• Education: Undergraduate degree in a relevant discipline; post-graduate degree or MBA is desirable but not compulsory • Experience: 3-6 years+ of related work experience
Apply Now
