Customer Success Manager

June 3

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Solink

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Solink helps you find and solve problems that affect your business'​ daily operations and security.

business intelligence • video analytics • cloud computing • loss prevention • fraud prevention

201 - 500

Description

• Work directly with the Small to Medium Business (SMB) Sales Team to successfully onboard new customers. • OWNING your own book of business, you will be the trusted advisor to multiple people in an account and internally. • Conduct Quarterly Business Reviews (QBRs) to align on business priorities, product roadmap, customer satisfaction, product adoption and best practices • Help drive retention and expansion opportunities within your book of business. • Manage escalations from clients quickly and effectively. • Monitor product adoption and engagement. • Provide an EXCEPTIONAL level of service that turns customers into advocates. • Continue to build an in-depth knowledge database about the various industries we serve, within the Solink platform. • Create, collect, update, and share best practices, via playbooks, for the various types of industries we have customers in. • Assist in building relationships with a network of Solinkians within the account. • Teach clients to be self-sufficient in the product and influence the adoption of the product. • Assist in pre-sales activity of a technical nature to ensure that the customer and Solink are set up for success.

Requirements

• You have previous work experience in account managing and developing customer relationships in the SaaS industry. • You have EXCELLENT communication skills in English (written, read, spoken) • You are revenue-motivated using a consultative approach. • You have the ability to learn new platforms and software quickly. • You are highly relationship-driven, always advocating for your customers' best interest. • You are proactive and empathetic to customer needs. • You have an understanding of SaaS technology and a willingness to become an expert on our product to help drive customer adoption. • You are customer-focused and demonstrate a desire to proactively help and serve customers' needs. • You are collaborative and team-focused: work with others to deliver results, meaningfully contributing to the team and prioritizing team needs. • You take advantage of coaching opportunities from leaders and other team members. • You take initiative and see your ideas/projects from inception through to completion.

Benefits

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance) • Opportunities for growth based on merit, skill, and initiative • Friendly, welcoming, and team-oriented atmosphere that fosters collaboration • Creative and innovative environment that mentors, supports, motivates, and inspires you to make an impact • Interesting and exciting assignments ranging in size, type, and complexity • An “open-door” policy where communication and brainstorming is encouraged • A really positive and fun environment working with an incredibly ENERGETIC team • Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program) • Monthly reimbursement toward health and wellness • Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)