MaintainX
Manage your maintenance and operations without the paper stacks.
maintenance software • cmms • work order management • mobile maintenance manager • preventative maintenance
51 - 200
Customer Success Manager
May 15
🏢 In-office - Toronto
MaintainX
Manage your maintenance and operations without the paper stacks.
maintenance software • cmms • work order management • mobile maintenance manager • preventative maintenance
51 - 200
Description
• The Customer Success Manager will be responsible for driving customer success and retention. • Work closely with sales and customer support teams to build strong relationships with customers, understand their needs and help them achieve their goals using our software products. • Be one of the primary contacts for our customers, helping them onboard and adopt our products, providing training and support, and ensuring their ongoing satisfaction.
Requirements
• 3+ years of experience in a customer success role, preferably in a software company • Proven track record of driving customer success and retention • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers • Experience conducting product demonstrations and training sessions • Ability to identify and mitigate churn risk • Analytical mindset with experience using data to drive decisions and improve customer success • Comfortable working in a fast-paced, dynamic environment
Benefits
• Competitive salary and meaningful equity opportunities. • Healthcare, dental, and vision coverage. • 401(k) / RRSP program. • Take what you need PTO. • A Work Culture where: • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist • We believe in meritocracy, where ideas and effort are publicly celebrated
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