FutureFit AI
Empowering Workers with a "GPS for your Career"
Upskilling • Reskilling • Data Integration • Artificial Intelligence • Machine Learning
11 - 50
Customer Success Manager
April 19
🏢 In-office - Toronto
FutureFit AI
Empowering Workers with a "GPS for your Career"
Upskilling • Reskilling • Data Integration • Artificial Intelligence • Machine Learning
11 - 50
Description
• You will own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. • Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts. • Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success. • Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform. • Cultivate Product Expertise: Develop a deep understanding of our products and stay updated on new features and enhancements. • Identify Renewals and Upsell Opportunities: Proactively identify opportunities for customer renewals and upsells. • Represent the Voice of the Customer: Play a vital role in shaping FutureFit AI's product roadmap.
Requirements
• Relationship management - Proficiency: 5/5 • Rapid & rigorous thinking & problem-solving - Proficiency: 5/5 • Oral communication (leading meetings with stakeholders) - Proficiency: 5/5 • Project management - Proficiency: 5/5 • Strategic planning - Proficiency: 3/5 • Navigating difficult conversations - Proficiency: 3/5 • Presentation development - Proficiency: 3/5 • Data analysis & manipulation - Proficiency: 2/5
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