MaintainX
Manage your maintenance and operations without the paper stacks.
maintenance software • cmms • work order management • mobile maintenance manager • preventative maintenance
51 - 200
Enterprise Customer Success Manager
May 15
🏢 In-office - Toronto
MaintainX
Manage your maintenance and operations without the paper stacks.
maintenance software • cmms • work order management • mobile maintenance manager • preventative maintenance
51 - 200
Description
• Responsible for driving customer success and retention for MaintainX's enterprise segment • Work closely with Account Directors and customer support teams • Help customers onboard and adopt software products • Provide training, support, and ensure ongoing satisfaction • Develop and maintain strong customer relationships • Collaborate with sales and customer support teams • Conduct product demonstrations, training sessions, and webinars • Monitor product usage and key performance indicators • Resolve customer issues and concerns • Mitigate churn by presenting strategies to improve product adoption • Leverage behavioral data to develop communication strategies
Requirements
• 5+ years of experience in a customer success role, preferably in a software company • 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business • Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles • Proven track record of driving customer success and retention • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers • Experience conducting product demonstrations and training sessions • Analytical mindset with experience using data to drive decisions and improve customer success • Comfortable working in a fast-paced, dynamic environment
Benefits
• Competitive salary and meaningful equity opportunities • Healthcare, dental, and vision coverage • 401(k) / RRSP enrollment program • Take what you need PTO • A Work Culture where: • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. • We believe in meritocracy, where ideas and effort are publicly celebrated.
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