IT Support Specialist

5 days ago

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Prenuvo

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Saving lives with breakthrough proactive cancer & major disease screening

Cancer • Diseases • Early Detection

51 - 200

💰 Debt Financing on 2022-10

Description

• Provide technical support and troubleshooting for hardware, software, and network-related issues via our internal service desk • Install, configure, and maintain computer systems, servers, and network equipment. • Collaborate with other IT staff and other departments to identify and resolve complex technical issues • Maintain and update documentation related to IT infrastructure and support • Provide internal support for the Prenuvo product and cloud based applications including Google Workspaces, Slack, Atlassian, Jumpcloud, Dialpad • Maintain and manage inventory of hardware and software assets - including shipping and receiving • Maintenance and monitoring of site networks, troubleshooting of network-related issues and escalation to Internet Service Providers • Uphold and reinforced Prenuvo’s cybersecurity policies and ensure systems are configured following best security practices. • Travel to clinic locations may be required

Requirements

• At least 2-3 years of experience in an IT service delivery environment • Exposure to service management systems • Strong technical skills in computer hardware, software, networking, and operating systems • Security Mindset - You employ industry best practices in your daily work and challenge the status quo, seeking better ways of enhancing security of our systems and protecting the privacy of our customers • Excellent Personal Organization & Time Management – You’re able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail • Problem-solving skills – You’re able to think creatively to find solutions to complex technical problems • Flexibility – You’re able to adapt to changing priorities and willing to take on new responsibilities as needed • Strong Communication Skills – You’re able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations • You bring Microsoft knowledge and skills that pertain to infrastructure and OS • Experience with Mac OS support is a plus • Cisco Meraki experience is a plus

Benefits

• An avenue to make a positive impact on people's lives and their health • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family