TechInsights
The most trusted source of semiconductor analysis and market information
Technology Intelligence • Technology Analysis • Licensing & Litigation Support • Circuit Analysis • Systems & Software Analysis
201 - 500
Lab IT Support Specialist
September 5
🏢 In-office - Ottawa
TechInsights
The most trusted source of semiconductor analysis and market information
Technology Intelligence • Technology Analysis • Licensing & Litigation Support • Circuit Analysis • Systems & Software Analysis
201 - 500
Description
• Provide comprehensive computer support services for our Ottawa labs • Manage service desk for quick user issue resolution • Collaborate with IT teams to solve complex technical issues • Evaluate and recommend hardware/software solutions to enhance lab efficiency
Requirements
• Degree or certification in Computer Science, Information Technology, or related field • 3+ years of experience with legacy as well as modern computers and operating systems (Windows XP, 7, 10, 11, Linux) • 3+ years of experience providing Level 2 and/or Level 3 IT Support • Familiarity with JIRA, advanced interfaces and systems including PLCs, interfacing with custom hardware, standard and non-standard communication (WiFi, LoRa), microcontrollers (Arduino) and cloud computing infrastructure (AWS) are assets • Experience with cloning/imaging software and different operating systems • Knowledge of Mobile Device Management tools • Experience with Active Directory or Entra AD
Benefits
• Competitive pay • Generous benefits (medical, dental, vision, wellness, RRSP/401K Matching) • Flexible vacation policy • Annual fitness reimbursement • Strong sense of camaraderie, mutual respect, and shared goals among colleagues • Support for community through charitable alliances • Professional and career development opportunities • Wellness resources and support from management
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