Air-Tek Manufacturing (Pty) Ltd
Air-conditioning, Refrigeration and Ventilation Experts
Industrial • Commercial & Residential Air-Conditioning • Cold Rooms • Freezers & Blast Freezers • Ventilation & Extraction Systems
11 - 50
Level 2 Application Support Analyst
August 29
🏢 In-office - Toronto
Air-Tek Manufacturing (Pty) Ltd
Air-conditioning, Refrigeration and Ventilation Experts
Industrial • Commercial & Residential Air-Conditioning • Cold Rooms • Freezers & Blast Freezers • Ventilation & Extraction Systems
11 - 50
Description
• Manage high-impact customer inquiries and deliver exceptional service to airline clients. • Diagnose and resolve complex technical issues, mentoring junior members. • Lead the resolution of high-priority incidents and conduct post-incident reviews. • Maintain thorough documentation and encourage knowledge sharing within the team. • Collaborate with cross-functional teams to ensure exceptional customer support. • Identify opportunities for process improvement and drive initiatives that enhance efficiency. • Participate in rotating on-call shifts for 24/7 support coverage.
Requirements
• 5+ years of experience in technical support within an enterprise environment, engaging directly with customers. • Strong proficiency in Windows OS, Linux, databases, and messaging systems. • Experience with cloud platforms and scripting (e.g., PowerShell) is highly desirable. • Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. • Experience with the following technologies would be considered an asset. • MongoDB • RabbitMQ • Octopus Deploy • AWS (various services) • Windows and Linux • PowerShell
Benefits
• World class teams • Direct global impact of billions of passengers • Innovative and collaborative team environment with office hubs in Toronto and Montreal • Strong supportive management team
Apply Now