IT Support Analyst

September 6

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Sentry

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Your business. Our experience.

Insurance • Claims Services • Business Insurance • Risk Management • Safety Services

1001 - 5000

💰 $90M Series E on 2022-05

Description

• Assist with user account provisioning/ deprovisioning and access management for various cloud technologies • Run IT onboarding and orientation for new employees in your respective region • Procure, configure, deploy, and manage inventory levels of computer equipment • Work alongside other IT support analysts, systems analysts, and the security team to triage, escalate, and resolve employee-facing technology requests both onsite and remotely • Collaborate with team members to help lead a responsive, efficient, and effective help desk • Be the subject-matter-expert for troubleshooting workstations, peripherals, A/V systems, and software platforms • Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as, helping evaluate, select, and deploy new solutions and platforms • Create technical documentation, training material, self service material, and videos • Lead and site specific technology/workplace upgrades, implementations, and repair projects

Requirements

• 3+ years of relevant experience in an IT support function • Strong technical aptitude with the ability to learn quickly • Experience with identity providers, google workspace, macOS, mobile device management platforms, and SaaS • A willingness to learn, grow, and recognize when to ask for help • Excellent verbal and written communication skills • Previous startup/tech experience • Experience with: Google Workspace, Okta (or other IDPs), Atlassian products (Jira/Jira Service Management), Cisco Network equipment, RBAC, dynamic groups, scripting, MDM (Kandji, JAMF, Air watch), AV (Google Meet, Polycom, Logitech Rally)

Benefits

• incentive compensation • equity grants • paid time off • group health insurance coverage