MongoDB
A developer data platform built on the leading modern database.
open source • databases • mongodb • software developer
1001 - 5000
Strategic Customer Success Manager
August 23
🏢 In-office - Montreal
MongoDB
A developer data platform built on the leading modern database.
open source • databases • mongodb • software developer
1001 - 5000
Description
• Work as a strategic advisor to your customer providing guidance on MongoDB best practices • Collect feedback and identify roadblocks from customers • Act as the link between customers and product engineering • De-escalate and resolve critical customer issues • Build and execute account plans to mitigate risk and drive growth • Lead in-person executive business reviews • Work on strategic internal projects to help build the Customer Success program • Document all customer interactions • Provide feedback and guidance to leadership on key signals • Manage the relationship with Sales Leadership and Account Executives • Forecast expected churn and growth • Help interview, onboard and ramp new team members • Act as a leader amongst peers
Requirements
• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role. 6+ years experience working within or supporting large enterprises • A background and passion for advocating on behalf of your customers • A mind for technology • The ability to act with a high level of autonomy • An entrepreneurial mindset • Team player and passion for collaboration • Technical product experience or education, software development experience preferred, certifications preferred • Bachelor's degree, technical degree preferred, MS preferred
Benefits
• Supportive and enriching culture • Employee affinity groups • Fertility assistance • Generous parental leave policy
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