Senior Manager, Customer Success Enablement

August 17

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TouchBistro

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We create innovative technology that makes it easier for restaurateurs to run their business and improve the experience

Mobile Application Development and Point of Sale

501 - 1000

💰 Private Equity Round on 2022-11

Description

• Design, develop, and provide leadership for learning experiences within Customer Success team • Develop and implement training programs for new hires & existing employees • Create and maintain a multi-channel unaided help/learning model for customers • Utilize various delivery channels including in-product step guides, video tutorials, and interactive tutorials • Collaborate closely with Product, Technical Support, Professional Services, and Marketing departments • Monitor and evaluate training effectiveness and ensure knowledge base is updated • Lead a team of content-creation specialists and mentor subject matter experts

Requirements

• 5+ years of experience in employee training, learning, and development • 3+ years in a leadership role • Bachelor's degree in Education, Human Resources, Business Administration, or a related field • Proven experience managing Learning & Development functions at a medium-large scale • Proficient in designing, developing, and delivering training programs • Hands on experience with learning management systems (LMS) and other training software • Strong leadership, team management, and project management skills

Benefits

• Unlimited Vacation • Health, Dental, and Vision Benefits • Flexible Health and Wellness Plan • Parental Leave & top up • Employee Assistance Program • Professional Development • Volunteer Program • Monthly Lunches • Flexible Work Arrangements