IT Application Support Analyst

2 days ago

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Helical Pile Solutions Ltd.

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DESIGN - ENGINEER - CONSTRUCT | HELICAL, DRIVEN, DRILLED AND MICRO PILES

Helical Piles • Driven Piles • Screw Piles • Engineer & Design • Manufacturing Piles

201 - 500

Description

• Provide technical support and troubleshooting for end-users regarding M365 applications. • Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services. • Oversee and maintain M365 applications to ensure optimal performance, reliability, and security. • Investigate and resolve application problems, collaborating with Microsoft support or other vendors as necessary. • Design and deliver training sessions and materials to educate users on M365 features and best practices. • Serve as the primary contact for vendor-supported ERP software.

Requirements

• Post-secondary degree in Computer Science or a related field, or equivalent work experience. • At least 5 years of relevant experience in providing both business and technical application support to end-users. • Proficient in the M365 suite, with a strong focus on SharePoint Online, OneDrive, and Teams. • Familiarity with ERP systems, preferably Explorer Eclipse. • Experience with estimating and field-related software, such as Bid2Win, Heavy Job, and HCSS, is preferred. • Knowledge of mobile device platforms (e.g., iOS, Android) and mobile device management (MDM) concepts. • Experience with remote support tools and ticketing systems is advantageous. • Excellent communication and interpersonal skills for interacting with users of varying technical backgrounds. • Ability to handle multiple tasks and projects simultaneously. • Strong analytical and problem-solving skills to efficiently diagnose and resolve technical issues. • Capable of working independently, prioritizing tasks effectively, and meeting SLAs and user expectations. • Demonstrates a customer-centric approach with professionalism and a positive attitude. • Willingness to learn and adapt to new technologies and industry trends.

Benefits

• Extended Healthcare Plan (Medical, Disability, and Dental) • Health and Wellness spending account • Group RRSP • Group Life - AD&D - Critical Illness Insurance • Training & Development • Employee Assistance Program - Counseling