Senior Technologist, Network Operations
August 29
🔄 Hybrid – Ottawa
Description
• Act as the lead for the CSR/NOC and internal team • Develop technical and administrative implementation plans, specifications, schedules and manage implementation • Integrate supervisory and BOSS systems for fault/problem detection and resolution • Conduct interdepartmental meetings to determine infrastructure/systems and manpower resources • Develop critical milestones for projects and ensure they proceed on schedule • Escalate any potentially sensitive customer issues to immediate manager • Monitor Customer performance and service experience • Utilize Emergency notification procedures to communicate emergency activities • Develop methodology to identify program deficiencies and document a plan • Manage relationships with sales, engineering, operations team, 3rd party suppliers • Provides assistance/advice to all Telesat departmental disciplines • Contributes to interdepartmental plan meetings • Exercise independent judgment and a high level of analytical skill • Support CSR/NOC functions by acting as the technical liaison • Generate various technical procedures and training material
Requirements
• 5+ years of technical experience in the telecommunication field • 3+ years of experience in a Telecom based Network Operations Center environment • Experienced in establishing and maintaining positive customer relations • Experienced in leading technical and non-technical teams • Ability to work effectively in a cross-functional and global environment • Experience interacting directly with customers in supporting systems and services • Excellent communication, presentation skills, interpersonal and leadership skills • Strong analytical and problem solving skills • Bilingualism is preferred
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