Customer Operations Specialist

August 8

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Transforming video into intelligence

IP Video Surveillance Solutions • High-Definition IP Cameras • Software Applications for Fraud and Loss Prevention • Video Management System (VMS) Software • Hybrid Recorders (NVRs/DVRs)

201 - 500

💰 Venture Round on 2000-08

Description

• Assisting with the achievement of corporate goals and objectives • Resolves problems with a high level of customer service, focusing on customer satisfaction • Provides phone and email support to customers • Liaises with other departments to ensure smooth order flow and successful resolution of customer needs • Generates all transactions related to order management in SAP • Provides pro-forma invoices, freight quotes and certifications for international shipments • Provides shipment confirmations and tracking information to customers • Functions independently and makes decisions regarding daily activities and special projects

Requirements

• At least 5 years’ experience as a customer service representative in a technology environment • Demonstrated experience working with international customers in various time zones • SAP experience in Order Management (SD) is required • Salesforce (Sales Cloud) experience would be an asset • Professional demeanour and excellent customer service focus • Strong knowledge of MS Office (Word, Excel, PowerPoint) • Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions • Ability to manage customer expectations • Ability to work • Independently and as part of a team • Well under pressure and meet deadlines • In a fast-paced, dynamic environment, ability to prioritize and multitask • Attention to detail, investigative, committed to quality • Resilient, ability to maintain composure in stressful situations • Proactive mindset, with a high desire to resolve issues