Team Lead, Client Services
2 days ago
🔄 Hybrid – Toronto
Description
• Building a high performing culture that embodies core values. • Managing multiple, high volumes of client briefs and meeting client's expectations. • Owning accountability for all delivery targets and metrics related to your team. • Assuming ownership and client account management responsibility for designated client accounts.
Requirements
• Industry expertise: you MUST have previous experience working directly at an Expert Network company and have a strong industry understanding. • People Management: Minimum of 1 year of experience managing a team directly in either a sales, outbound or KPI led environment • Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike. • Interpersonal skills: strong collaboration and team skills and ability to approach every aspect of your work with integrity. • Drive & Tenacity: to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.
Benefits
• A competitive salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit! • Tenure gifts to thank our loyal staff who help the business to grow • An enhanced maternity and paternity package • 15 days annual leave each year + 9 public holidays, inclusive of a week's closure over the Christmas period to fully reset + 20 days of remote work annually • A hybrid working model, featuring three days per week in our modern downtown Toronto office • Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together! • The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business • Corporate Events from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!
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