Enterprise Customer Success Manager

6 days ago

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Q4

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Q4 is a leading capital markets communication platform provider.

Investor Relations Websites • Webcasting • Mobile Applications • Capital Markets Intelligence • Corporate Websites

501 - 1000

Description

• Develop and execute strategies to maintain and grow customer relationships. • Monitor customer health metrics and proactively address any potential issues to reduce churn and increase loyalty • Work closely with clients to understand their unique needs and provide tailored training and enablement. • Ensure customers are fully equipped to utilize Q4’s software to its fullest potential • Design and deliver comprehensive training programs to onboard new customers and upskill existing ones. • Act as the primary point of contact for customer account inquiries and concerns. • Gather and analyze customer feedback to identify trends and areas for improvement. • Track and report on key customer success metrics, including retention rates, satisfaction scores, and product utilization. • Bring back information from customer conversations in actionable ways to the organization.

Requirements

• Bachelor’s degree or equivalent • Minimum of 3+ years with a proven track record for success with customer management in a SaaS based environment • Experience successfully managing and growing customers in an assigned territory or book of business • Strong listening and deduction skills with the ability to pick-up on possible obstacles or opportunities in customer conversations • Ability to manage a busy calendar. We want to talk to our customers every quarter! • Experience using Salesforce and data visualization tools • Canadian Securities Certification (CSC) or equivalent an asset