Secoda
Double your data team’s efficiency with the first AI powered data search, catalog, lineage, and monitoring platform.
2 - 10
Customer Success Manager
September 6
🔄 Hybrid – Toronto
Secoda
Double your data team’s efficiency with the first AI powered data search, catalog, lineage, and monitoring platform.
2 - 10
Description
• Operate as the point of contact and deliver the highest level of customer experience and support. • Work closely with customers to ensure they are enabled successfully on the platform. • Develop close relationships with customers to understand their use cases and challenges. • Gauge customer engagement and provide feedback for product improvements. • Coordinate with Sales, Customer Support & Success, Engineering, and Product to enhance customer experience.
Requirements
• 4+ years of experience as a Customer Success Manager and/or Account Manager, ideally at a SaaS company. • Proven track record in a quota-carrying role of supporting sales teams in achieving targets. • Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador. • Passion for helping people solve problems and proven ability to understand changing technologies. • Ability to work collaboratively and cross-functionally in a fast-moving environment. • Proficiency in translating complex technical information into simple terms for non-technical stakeholders. • Ability to work in a fast-paced startup environment and adapt to changing priorities.
Benefits
• Competitive pay and equity • Unlimited paid time off • Flexible working environment (hybrid) from our beautiful office in Liberty Village • Competitive health benefits • Home office stipend • Learning and development budget ($1000 per year) • Company offsites and team events • Parental leave
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