Senior Customer Support Specialist

September 5

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Pixieset

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Pixieset builds simple, beautiful products for modern photographers$1. .$1

photography • web design • online publishing • technology • websites

51 - 200

💰 Private Equity Round on 2021-09

Description

• Join our team as a Senior Customer Support Specialist at Pixieset • Provide high-quality and efficient support to our customers through chat and email correspondences • Collaborate with cross-functional teams to assist in replicating and reporting bugs • Stay up-to-date with the latest product feature launches and enhancements • Contribute to shaping our Customer Support processes and team culture • Assist in creating and editing knowledge base articles and internal resources • Act as a brand ambassador, embodying a genuine belief in the value of Pixieset

Requirements

• 3+ years of customer service / support experience • Mentorship experience • Tech savvy and eager to learn all the intricacies of Pixieset • Excellent written communication skills with a passion for crafting engaging and accurate content • Problem-solving abilities, approaching challenges with a Sherlock Holmes-like intuition to uncover the best solutions • Strong prioritization and time management skills, with the ability to seamlessly switch between tasks • Patient, empathetic, and collaborative • Familiar with professional photography workflow and software - asset

Benefits

• Hybrid work environment (2 in-office days per week) • 4 weeks of annual vacation • 3% RRSP matching • $2,000 annual health & lifestyle spending account • $1,000 annual education budget • $1,000 annual charitable donation matching • Comprehensive benefits: extended health, critical illness, long-term disability, and life insurance • Company-issued MacBook and a one-time $500 home office budget • Anniversary rewards and a complimentary Pixieset premium account • Engaging team-building activities and company-wide events