Customer Service Representative

July 18

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John Brooks Company Limited

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We create solutions for the people who keep our world flowing.

Pumps • Filtration Equipment • Spray Nozzles • Valves • Custom Engineered Systems

51 - 200

Description

• Responsible for the pricing, quoting, and order entry functions • Ensure total customer satisfaction and meeting sales and profitability targets • Efficient and timely entry of customer orders • Provide superior customer service • Assist the Outside Sales Teams • Implementation of company strategies and vision • Responsible for appropriate, timely and consistent self-development • Other related duties as assigned from time to time

Requirements

• College Diploma in a related field • Strong written and verbal communication skills • A minimum of 1-3 years of related experience (B2B customer service) • Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.) • Must exude an enthusiasm, passion, confidence, and an optimistic attitude • Must be a collaborative and a supportive team player • Excellent interpersonal and communication skills • Excellent attention to detail • Be able to "think on your feet" and assist customers in solving problems and demonstrate creativity • Must demonstrate initiative • Ability to develop and maintain key relationships with both internal and external contacts • Excellent planning, organizational, and time management skills • Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved • Must have a passion for learning and staying current with the Company’s products to answer customer questions. • A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation • Working knowledge of fluid handling equipment and technical/mechanical processes • Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

Benefits

• Competitive remuneration including base salary + incentive • Competitive vacation • Paid personal day program • Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision • Company Group RRSP with employer matching • Annual health & wellness subsidy • Company provided laptop