Nolk
Modern stewards for the digital generation; we find growing, direct-to-consumer businesses & help them scale
eCommerce • M&A • Consumer goods • technology • Digital Marketing
51 - 200
Customer Service Specialist / Spécialiste de l’expérience client
August 27
🏢 In-office - Montreal
Nolk
Modern stewards for the digital generation; we find growing, direct-to-consumer businesses & help them scale
eCommerce • M&A • Consumer goods • technology • Digital Marketing
51 - 200
Description
• Support customer service (Phone, Email, Chat) • Assist customers during purchases • Assist customers post-purchase • Develop the B2C customer service structure • Maintain a good relationship with the customers • Launch new initiatives to improve the customer experience throughout the journey • Collect customer feedback and provide input to the team to help improve the product/experience
Requirements
• Bilingualism (French-English) both written and spoken • 2 years or more of experience related to the job • College diploma (DEC) • Attentive to detail, rigorous, orderly, and autonomous • E-commerce experience (Shopify, Zendesk) • Takes initiative and has a passion for helping people • Ability to prioritize and work under pressure
Benefits
• Enjoy three weeks of vacation after just four months. • Start your weekends early with paid Friday afternoons. • Enjoy working from home. • Benefit from comprehensive insurance coverage. • Experience a flat management structure and real responsibilities from day one. • Engage in various team-building activities like social gatherings and sports events. • Access perks such as discounts, training opportunities, and ergonomic home setups.
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