Program Administration / Customer Service Representative

August 17

🏢 In-office - Toronto

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Cmg Marketing

Cmg Marketing is a telecommunications company based out of 460 Bute Rd, Hopwood, Pennsylvania, United States.

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Description

• Assist in the day-to-day administration of programs, including data entry, tracking, and reporting • Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email) • Manage and monitor program schedules, ensuring timely execution and delivery of all program components • Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met • Support the development and implementation of programs, including all administration and reporting • Maintain accurate and up-to-date program files, records, and databases • Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness

Requirements

• 2+ years of experience in program administration or customer service • Related Diploma • Excellent communication skills, both verbal and written • Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members • Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

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