Technical Account Support Specialist

August 7

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Solink

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Solink helps you find and solve problems that affect your business'​ daily operations and security.

business intelligence • video analytics • cloud computing • loss prevention • fraud prevention

201 - 500

Description

• As a Technical Account Support Specialist, you will be the primary technical contact for the customer success team, helping resolve software and hardware issues efficiently. • You'll collaborate with sales, product, and technical teams to ensure client requirements are met. • You'll participate in client meetings to review technical issues and gather feedback, manage escalations, and track project progress. • You'll contribute to expanding client relationships and improving service delivery for our customers.

Requirements

• You hold a Bachelor’s degree in Computer Science, Information Technology, or related field or have equivalent experience. • You have 1-3 years of experience in technical account management, customer success, technical support roles, particularly in a client-facing position. • You have a strong technical background and understanding of hardware, software development, architecture, infrastructure and networking. • You have proficiency in CRM software and other industry-related IT tools. • You have excellent communication, presentation, and interpersonal skills. • You are agile and have proven ability to prioritize and manage multiple tasks efficiently. • Be able to balance both reactive inbound items from accounts and be able to navigate and get ahead of potential issues proactively. • You have strong project management skills, with the ability to manage multiple tasks and projects simultaneously.

Benefits

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance); • Opportunities for growth based on merit, skill, and initiative; • Friendly, welcoming, and team-oriented atmosphere that fosters collaboration; • A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact; • Interesting and exciting assignments ranging in size, type, and complexity; • An “open-door” policy where communication and brainstorming are encouraged; • A really positive and fun environment working with an incredibly ENERGETIC team; • Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program); • Monthly reimbursement toward a health and wellness program; • Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more) • Please note: We currently operate within a hybrid model.