NCRI Inc.
#ncri #WeAreNCRi #LifeAtNCRi
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Senior Bilingual Customer Service Representative
Yesterday
🏡 Remote – Anywhere in Canada
NCRI Inc.
#ncri #WeAreNCRi #LifeAtNCRi
BPO Services • Technology Services • OutSourcing • AR Management • Customer Acquisition
1001 - 5000
Description
• Respond to customer and merchant inquiries and identify their needs. • Problem solve with speed & reliability for customer assistance. • Accurately document customer interactions in compliance with policies. • Participate in team initiatives and training opportunities for growth.
Requirements
• At least 4 years of call customer service experience. • Excellent oral and written communication skills in English and French. • Customer-first mindset and problem-solving skills. • Flexibility and willingness to work rotational shifts based on business needs. • Strong knowledge of PCs and proficiency in MS Word, Excel, and Outlook are assets.
Benefits
• Competitive compensation package commensurate to experience plus benefits.
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