Bilingual Client Support Specialist

June 28

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AutoTrader.ca

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Choice digital partner for dealership operations.

Canadian Automotive Expertise • Leading Dealership Advertising Partner • Robust Audience of Used & New Car Shoppers • Unrivaled Audience Data & Industry Insights • Digital Retailing Services

501 - 1000

Description

• Interact with internal and external stakeholders to provide and process information • Troubleshoot and resolve inquiries • Provide training related to Dealertrack Canada products and services • Discuss benefits and features of DT-suite products • Escalate and communicate systemic issues if necessary

Requirements

• 2 years of experience in a customer service environment. • College diploma or BA in relevant field, or an equivalent combination of experience and training • Exceptional communication skills (oral and written) • Finance and/or automotive experience is an asset. • Ability to prioritize workload according to demands, and demonstrated ability to multi-task • Demonstrated ability to problem-solve with critical and analytical thinking • Excellent decision making, follow-up, and organizational skills • Technical experience supporting a web-based or client-based application a definite asset • Proficiency in a windows environment. • Competent in the use of MS Word, Excel, and Outlook • Language: English and French required • Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service