Performance and Enablement Manager

6 days ago

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

• Collaborate with the Director of Customer Engagement to create and execute comprehensive readiness plans for new initiatives and processes. • Tailor training programs to meet the needs of employees, utilizing various formats and delivery methods to support ongoing learning and development. • Ensure alignment and consistency in messaging and training materials across different teams. • Design and deliver training programs and workshops to help employees adapt to new systems, processes, or technologies, incorporating adult learning principles and best practices. • Work with change champions and subject matter experts to identify training needs and tailor readiness activities to meet specific user group requirements. • Offer support and coaching to employees to enhance their skills related to new tools or processes. • Gather feedback to assess the impact of training and readiness initiatives, making continuous improvements as needed. • Track key performance indicators to measure the success of readiness and training programs and monitor progress against goals. • Keep up with industry trends, best practices, and emerging technologies related to business readiness, training, and performance enhancement. • Evaluate the impact of changes on business functions and develop strategies to manage risks and ensure smooth transitions.

Requirements

• Proven experience in business readiness, training, and performance enhancement. • Ability to design and deliver impactful training programs and facilitate cross-functional collaboration. • Experience in managing change initiatives and providing coaching to employees. • Ability to gather and analyze feedback, monitor KPIs, and implement improvements. • Understanding of industry trends and emerging technologies related to training and performance enhancement.

Benefits

• Lightspeed equity scheme (we are all owners) • Flexible paid time off policy • Health Insurance • Health and wellness benefit of $500 per year • Paid leave and assistance for new parents • Mental health online platform and counselling & coaching services • Volunteer day