Customer Implementation Specialist - HealthTech

August 13

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Description

• Manage the full-cycle implementation process for new customers, starting from initial contact to go-live and beyond. • Develop and maintain detailed project plans, timelines, and documentation to ensure all tasks are completed on schedule. • Serve as the primary point of contact for customers during the onboarding phase, addressing any questions or concerns promptly. • Conduct thorough needs assessments and gather requirements to customize solutions that meet customer specifications. • Provide training and support to customers on the use of our products/services, ensuring they are fully equipped to utilize them effectively. • Collaborate with internal teams (Sales, Product Development, Customer Support) to ensure alignment and address any issues that arise during implementation. • Monitor project progress and provide regular updates to customers and internal stakeholders.

Requirements

• 1+ years of experience in a customer-facing role, preferably in implementation, project management, or technical support. • Excellent communication and interpersonal skills, with an innate desire and ability to grow healthy, strong, and lasting customer relationships. • Technical aptitude with the ability to understand and explain complex concepts to non-technical users. • Problem-solving mindset with a proactive approach to identifying and addressing challenges. • Detail-oriented and highly organized, with a commitment to delivering high-quality results. • Ability to work independently and as part of a team in a fast-paced environment. • Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule