Customer Success Specialist

July 31

Apply Now

Receive Emails with Similar Jobs

Street Context

WebsiteLinkedInAll Job Openings

The sharpest in capital markets use our email intelligence to maximize their time and make every conversation count.

Institutional Finance • Technology • Capital Markets • Sell side • Buy side

11 - 50

Description

• Successfully onboarding new users: Assist our users in understanding our product so they receive the maximum value and return on investment. Educate existing users on new features and intake feedback for improvements • Supporting pilot opportunities: Collaborate with our Account teams to run pilots with new and existing customers. You’ll run pilot education sessions, and communicate our value proposition for each user workflow • Minimizing user churn: Fight to identify and win back users who have fallen into bad health and create holistic strategies as a team to bring them back • Monitoring and evaluating user health: Forecast and track key user metrics. The team works hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations • Supporting product direction: Because of your deep understanding of our products and users, you’ll be in a position to field feedback, identify product opportunities, and relay that information back to the organization (account teams, product, management) Your voice will create a continuous feedback loop to advocate for our users' needs. • Generating content: Identify content that our users are likely to care about based on their persona, and package it for distribution (across multiple channels). This content can be used for education, training, or email distribution by account teams • Continual education and training: As the Street Context offering and the broader industry evolve, you’ll be responsible for leveraging internal and external resources to continually educate and train yourself, equipping yourself with the knowledge and tools to communicate and sell Street Context effectively

Requirements

• 2+ years of experience in a client-facing role • Your EQ is through the roof and compliments on your communication skills follow you everywhere you go • You are coachable and integrate feedback into your professional development goals • You have the motivation, drive, and energy required to sustain a high level of client-facing activity • You have experience using data-driven approaches to drive engagement across a user base • You have experience creating communication/content strategies that align to adoption strategies across a user base