March Networks
Transforming video into intelligence
IP Video Surveillance Solutions • High-Definition IP Cameras • Software Applications for Fraud and Loss Prevention • Video Management System (VMS) Software • Hybrid Recorders (NVRs/DVRs)
201 - 500
Customer Success Specialist - Customer Onboarding
July 31
🔄 Hybrid – Ottawa
March Networks
Transforming video into intelligence
IP Video Surveillance Solutions • High-Definition IP Cameras • Software Applications for Fraud and Loss Prevention • Video Management System (VMS) Software • Hybrid Recorders (NVRs/DVRs)
201 - 500
Description
• Reporting to the Customer Success Manager, the Customer Success Specialist will join our Ottawa based Professional Services team to onboard our Managed Services customers on a range of software products and services. • This position will be instrumental in allowing our customers to take full advantage of our Managed services offering by establishing a strong relationship with each customer, continually driving the value of our solutions, maintaining customer retention, and ensuring their overall success.
Requirements
• University Degree, College Diploma, and/or Post Graduate Certificate • 2 years of experience in a customer-facing role in technology with experience across a global enterprise customer base • 2-5 years of experience providing exceptional customer service and support to customers • Experience with Microsoft office (Word, PowerPoint, Excel) • Proficiency in Salesforce software and other relevant tools • Experience providing webinars with applications like Teams, GoToMeeting, Join.me, Adobe Connect or others • Excellent verbal and written communication skills • Excellent time management and organizational skills
Benefits
• Flexibility and support for a healthy work-life balance • Professional development opportunities
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