GreenShield
GreenShield is an integrated health and benefits organization championing Better Health for All.
Health and Dental Benefits Administration • insurance • mental health • oral health • benefits
1001 - 5000
Manager, Pharmacy Operations
August 26
🔄 Hybrid – Manhattan
GreenShield
GreenShield is an integrated health and benefits organization championing Better Health for All.
Health and Dental Benefits Administration • insurance • mental health • oral health • benefits
1001 - 5000
Description
• Management and oversight of the Pharmacy & Clinic Operations Support Team • Creating, documenting, optimizing workflows, SOP, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis. • Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients • Managing and overseeing the recruiting, hiring, onboarding, and training of personnel • Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the dispensary, nursing, logistics, lab, and OnePoints, toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.) • Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.) • Implementing and optimizing use of new software solutions. • Enhance Pharmacy Operations and transformation into a more process-oriented operations • Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis • Functioning as a pharmacist in the dispensary 1 day bi-weekly, to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible) • Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role
Requirements
• A university degree in Pharmacy • Must be a licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists. • 2 to 5 years of people leadership experience • 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations • Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends • Excellent analytical, listening, verbal and written communication skills. • Knowledge of medication, dosage measurement, pharmacy law and medical terminology • Strong knowledge of financial and operational aspects of pharmacy • Experience with pharmacy software Kroll is an asset • Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset
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