Relay
The business banking and money management platform that puts small businesses in complete control of their cash flow.
51 - 200
Banking Operations Analyst
July 30
🔄 Hybrid – Toronto
Relay
The business banking and money management platform that puts small businesses in complete control of their cash flow.
51 - 200
Description
• Assist in expanding the list of acceptable KYC/KYB documents by utilizing our Banking as a Service (BaaS) platform and partner bank • Manage the selfie verification dashboard and relevant tooling to increase new application approval rates and minimize friction in the onboarding process • Monitor ACH functionalities and ensure that Remote Deposit Capture (RDC) acceptance rates are within industry standards, collaborating with our BaaS provider to optimize check deposit rules • Coordinate shipment, dispute filings, and implementation of new features to enhance the overall card experience for our customers • Investigate and escalate rare customer issues related to transactions and approvals, ensuring timely resolution • Support major product releases with our BaaS provider and other key third-party organizations • Collaborate with external stakeholders, including our partner bank, to ensure alignment in language and messaging for new product launches • Assist in coordinating necessary legal changes, including adjustments to terms and conditions, deposit agreements, and cardholder agreements • Identify and research new payment rails to provide innovative solutions for customers' payment needs
Requirements
• You have 2+ years of experience in banking or payment processing, preferably in a B2B or B2C environment • You are highly analytical, with the ability to investigate and analyze data effectively • You are familiar with data insight tooling such as Metabase, Looker, etc. • Your organization and project management skills are exceptional, allowing you to handle multiple projects and stakeholders simultaneously • You are a strong communicator who collaborates effectively with both internal and external stakeholders • You have a proactive mindset and a passion for solving problems and continuous improvement
Benefits
• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. • Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents. • Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers. • Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive. • Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us. • Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly. • Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. • Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating. • Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
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