Product Support Specialist - Toronto
August 14
🔄 Hybrid – Toronto
Description
• Serve as the primary point of contact for customers seeking help or raising product issues through our ticketing portal. • Diagnose, replicate, and resolve product issues working closely with our engineering team. • Work closely with our customers and our education teams, highlighting gaps and helping to upskill our customers to better use Pigment. • Work closely with cross-functional partners to grow and build the team, while being an active member of it. • Work closely with our Product team to ensure our roadmap is closely aligned with our customer needs. • Provide a great customer experience when dealing with cases, contributing to a multi-award winning support team. • Manage customer instances and fix problems before they are noticed. • Support growth through structured training opportunities and development pathways.
Requirements
• You have a “can-do” attitude: you’re hands-on and a go-getter. • You have excellent written and interpersonal skills. • You have general technical know-how and an affinity for learning new software. • You proactively communicate issues and FYIs so the team stays informed. • You would describe yourself as independent, empathetic, and accountable. • You have strong project management skills and ability to deliver on time. • You prioritize and pride yourself on providing great customer service. • Comfortable working in a global, fast-paced environment as part of an international team. • You have experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role. • You speak English to a professional proficiency. • You are able to work from the Toronto office at least 3 days a week.
Benefits
• Competitive compensation package • Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones • Generous time off and parental leave policies • Brand new offices at the heart of major cities including New York, Toronto, Paris, and London • High-end equipment to do your work in the best conditions
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