Senior Residential Operations Specialist

September 5

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EQ Bank | Equitable Bank

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EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB$1. .$1

Lending • Mortgages • Residential Lending • Commercial Lending • Reverse mortgages

1001 - 5000

Description

• The Senior Residential Operations Specialist (Sr. ROS) is primarily responsible for efficiently and accurately managing our various departmental business databases. • This includes coordinating fraud-related activities and representing SFR as one of the primary points of contact for the Citadel fraud detection system. • This also includes accurately logging and processing all duplicate Client Information File (CIF) merge requests. • The Sr. ROS will monitor posted mortgage interest rates and updating rate databases when required for the bank. • The Sr. ROS is also responsible for business partner compensation management for SFR. • This includes keeping current the information of all Cash Surrender Value (CSV) Advisors; ensure that Advisors are properly registered with Equitable Bank and that monthly commission processing is executed in an accurate manner. • The Sr. ROS will assist with the management of all external business vendor processing activities and reports essential for accurate system information and efficient billing validation. • The Sr. ROS is responsible to provide support to the team including back up support for other ROS responsibilities when necessary.

Requirements

• Bachelors’ degree or equivalent work experience required and 2 years mortgage experience, preferably with single family residential loans. • Critical thinker able to creatively solve problems and propose solutions with minimal direction. • Strong computer skills with the ability to adapt quickly to new systems. • Demonstrated ability to use MS Office suite of programs • Experience designing, developing, or administering SharePoint solutions would be an asset • Excellent attention to detail • Ability to write clearly, crisply, and well, and to summarize meeting points at a senior management, enterprise-wide level • Able to prioritize work and multi-task in a fast-paced setting, willing to take on new projects and be flexible. • Established and meticulous organizational skills. • Ability to communicate clearly and courteously with a high degree of professionalism • Ability to handle multiple competing priorities. • Excellent time management skills • Experience facilitating/coordinating a corporate-wide committee in the position of secretary or department designate would be an asset. • Experience with Equifax’s Citadel and Portfolio Plus would be an asset