Senior Product Owner, Broker Experience

September 5

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EQ Bank | Equitable Bank

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EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB$1. .$1

Lending • Mortgages • Residential Lending • Commercial Lending • Reverse mortgages

1001 - 5000

Description

• The Senior Product Owner, Broker Experience is responsible for improving the experiences of our brokers, internal teams and other users through developing new products, feature enhancements and experiences on a given number of technology assets. • This role will work closely with the Sales and business teams across Personal Lending to build and continuously improve the capabilities related to the broker experience and management including but not limited to: onboarding, monitoring, and reporting for broker management, payment of broker commissions and management of related risks as they pertain to Product. • Working closely with technology partners and multiple business functions and stakeholders, they will drive enhanced broker experience through product discovery, data analysis, feature definition, backlog grooming, and project management. • The incumbent must be highly knowledgeable of CRM systems with a preference for candidates that have experience with Microsoft Dynamics. Additionally, knowledge about the mortgage Broker channel and industry practices, the Bank’s products & internal processes is preferred.

Requirements

• Have 5+ years of experience as a Product Manager with experience in CRM systems • Have 5+ years of experience in Banking with specific preference for experience in Lending • Have 3+ years of understanding of residential mortgage market, mortgage underwriting, fulfilment, compliance, and loan structuring. • Strong leadership and coaching skills • Established and thorough organizational skills • Strong facilitation and conflict resolution skills • Established organizational skills with the ability to handle multiple competing priorities. • Ability to manage multiple projects simultaneously among multiple stakeholders. • Demonstrated ability to work independently and lead/influence others to achieve goals. • Strong stakeholder management skills. • Strong time management, analytical and problem solving skills. • Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner. • Knowledge of project management practice including Agile and current methodologies • Committed to providing superb customer service • Demonstrated ability to use MS Office (MS Word and Excel) • Proven ability to thrive and perform well in a constantly changing, high volume and high intensity environment • Sound knowledge of AML & ATF practices • Elevated knowledge of fraud risk in the mortgage industry and ability to mitigate concerns related to key risks inherent in the mortgage space