Customer Service Representative - Fastfrate (MTL)
August 31
🏢 In-office - Montreal
Description
• The Customer Service Representative performs tasks to meet customer needs • Ensure customers have required information regarding their shipment • Enhance customer relationships by providing exemplary customer service to clients • Inform customers of other services available through Fastfrate or related businesses • Respond to customer queries regarding shipment status • Maintain accurate manual and computer records of customer shipments • Anticipate and facilitate resolution to problems • Trace shipments as required • Coordinate special project PO pick and pack • Manage special project orders from execution to final delivery • Main point of contact for special project accounts • Liaise with branch regarding damaged/refused freight, packing slip details, POs • Prepare and update reports for supervisor and sales representatives as required • Perform other duties as required
Requirements
• Minimum 2 years customer service or logistics experience in the transportation industry • Excellent interpersonal and communication skills • Good problem resolution skills • Good computer literacy, including MS Office • Ability to work effectively in a team environment • Ability to organize, schedule and follow instructions. • Ability to work effectively under pressure to meet deadlines • Knowledge of transportation industry mandatory • Bilingual: English / French
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