Customer Service Representative
August 5, 2023
🏡 Remote – Anywhere in Canada
Description
• As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. • We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. • You should be technically savvy to help manage and implement our customer service software implementations. • You will assist customers about product inquiries/concerns. • You will make sure that customers are delighted and satisfied with their customer service interaction. • You will turn customers around in case they are dissatisfied with shipping/product delays.
Requirements
• Fully fluent native English speaker. • Proven experience with Achieving Customer Service Excellence • Experience working with Amazon within a customer service capacity • Managerial or supervisor experience • Hard-working, resourceful, self-motivated, detailed, and responsible • Passionate about helping others and the company succeed • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis • Knowledgeable in MS Office, Google Sheets, Project Management tools • Experience using Freshdesk (or similar) is a plus • Willingness to work for a single employer exclusively • Capacity to work additional hours if needed
Benefits
• Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture • Free premium culinary products from our company
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