Systems Administrator

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Thrive

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NextGen Technology Services

Managed IT Services • Complete Outsourced IT Services • Hosted Cloud Services • Help Desk Support • Onsite Engineering

201 - 500

Description

• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution for a particular incident affecting the network. • Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the root cause. • Ability to handle diverse computing environments in a wide cross section of business environments. • Develop client standards based on Thrive best practices and document as well as evaluate needs across client base. • Troubleshoot and research server level issues and network level issues independently. • Vast technical understanding and ability to understand escalation notes and quickly determine and resolve complicated technical issues. • Provide consulting to clients on certain applications, Thrives best practices and general computing processes. • Provide escalated support, mentoring, and technical leadership to other engineers in the department. • While working in client environments, identify opportunities for improvement and capture those opportunities in central information/documentation system. • Identify reoccurring issues that are being dealt with in the remote service center and develop a plan to resolve permanently through problem management. • Constant review of security best practices in relation to client environments to uncover, suggest internally and proactively resolve any potential risks as part of change management. • Work directly with Team Lead to implement designated standards across customer base to improve service delivery. • Resolution of incidents related to, but not limited to the following: Mail Application/Office 365 issues, Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules, Troubleshooting & Assessment of backup/disaster recovery solutions to ensure data retention and uptime, Client/Server Connectivity issues (per SOP), Data restores both at the individual file level and company wide, Remote Access incidents (Citrix and Terminal Services), Any Incidents escalated from Systems Engineers.

Requirements

• Bachelor’s Degree, Technical Degree or equivalent work experience • Excellent problem solver; able to prioritize and coordinate between tasks • 6+ years desktop and/or server support experience • Self-motivated, has ability to work independently and in a team environment • Experience designing network architectures inclusive of LAN/WAN networking and Windows Servers • Experience troubleshooting network configuration and hardware issues • Experience troubleshooting server hardware issues • Knowledge and experience with Microsoft Server and Workstation Technologies • Excellent written and oral communication skills • Ability to articulate technical information and convey to non-technical people • Excellent customer service skills • Ability to follow previously documented process while notifying management of variables that have not been clarified • Is available to work after hours when necessary or for on call rotation if applicable • Must be able to work effectively in a team environment as well as alone