Airport Operations Communication Centre Specialist- Billy Bishop Airport

August 30

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ASP Incorporated

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Access Security Professionals dedicated to commercial, canine, residential, aviation, and customers services.

Security Guard Services • Aviation Security • Commercial Security Services • Residential Security Services • customer service

1001 - 5000

Description

• Monitor and operate access control, CCTV and other intrusion systems. • Respond to routine and emergency calls for service and various alarms. • Gather critical information to initiate appropriate response, including prioritizing responses. • Control PSL doors using automated access control systems. • Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals. • Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems. • Acquire necessary information to analyze and anticipate escalating or deescalating situations. • Provide support to resolve problems, issues and complaints. • Provide information to employees and the public about the airport. • Sign out visitor passes. • Record all information in Ports Toronto’s Records Management System. • Liaise closely with supervisors and airport management. • Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system. • Perform other related duties or assignments as directed. • Must successfully complete a communication and computer knowledge evaluation.

Requirements

• Minimum High School diploma or Grade 12 education. • Minimum of two (2) years of security related experience. • Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset. • Eligible to work in Canada. • Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement. • General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems. • Restricted Radio Operators Certificate – Marine. • Knowledge of the airport physical site and systems and who is responsible for each. • Knowledge of various stakeholders, tenants and service providers. • Comprehensive understanding of all applicable plans, maps, and SOPs. • Minimum of 300 hours training in the AOCC. • Comprehensive knowledge of common security policies and various related Acts, Codes and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS. • Must possess a valid security license, Driver’s License (G or higher) with a clean driving abstract. • Standard First Aid & CPR certification. • Willing to provide Criminal Record check upon request. • Excellent written & verbal communication, and active listening skills. • Strong multi-tasking skills and the ability to work under pressure. • Able to work on nights, weekends, weekdays, and holidays.

Benefits

• We care about our team and their personal and professional success. • Diverse and engaging work environment. • People-first mentality. • Competitive remuneration and benefits package. • Be part of an organization that specializes and excels in aviation security.